It’s not just a number to us

From experience, we’ve seen some companies gain the ISO quality mark & simply put it aside, only to be referred to when the annual audit comes around. We didn’t want this. For us our quality system needed to be embedded in everything we did & help us create the most efficient, quality-based operation we could. To do this we decided to intergrate the quality system directly into our operational IT routines. All service impacting data is automatically tracked & each consignment has to conform to a number of vigorous measurements, all automatically recorded. That way, whilst a paper-based system can miss many opportunities for improvement, our systems constantly provides Data to improve our methods, work-flows & systems. Our aim has become one of genuine service improvement, helping us give the very best service to our clients.