Our IT Systems
Moving a customer’s consignment efficiently & accurately is only one aspect of our service. Ensuring a regular flow of information to our clients, via a number of different mediums, is sometimes as important. This is why we’re constantly developing simple & innovative ways to keep our clients informed. We currently offer ‘stage’ updates automatically from our system along with daily ‘Tracker’ updates when required. We’re developing a client Web Portal to allow you to customise these choices & access KPI information on all your consignment as well as monitoring our performance across a range of metrics.
We treat our Suppliers like our customers. We’re developing a supplier portal to allow our suppliers to view our Freight movements & allow them to place invoices directly onto our system for fast, efficient payments. They will also be able to view the current status of invoices & when these will be paid.
When we first started the company we had a simple question. Which software system should we use? There are plenty ‘off the shelf’ solutions and, in the main, many of our peers & competitors use them. In many ways, people simply choose a software package & then get on with building the company regardless of software choice. The software is there to process jobs. Nothing more than that.
But to us, the software we needed wasn’t available because we wanted our software to do more. In fact, we wanted our software to ‘be’ our company & uphold all its values. Therefore we chose to develop our own. That way, we could hard-code all our ideals about service & efficiency directly within every electronic transaction we make.
But more importantly we wanted to be different. If you chose generic software, at best, you`ll just be the same as everyone else using it. We wanted to be better. Our system is constantly being developed & improvements that are identified at the beginning of the week, become mandatory system requirements by the end of the week. We adapt to our customers needs & requirements not fitting them within our ‘off the shelf’ limitations.